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Home > Application Fields > Telecom

Acapela on the Line

Telecom

Speech solutions are validated for years as the natural answer to provide callers with 24/7 updated information via pleasant online services, for maximum acceptance results, and at a profitable price.

Call centre and IVR automation, auto attendant, unified communication, email and SMS reading, speech-enabled MMS services, directories, reverse directories or talking web are all benefiting from voice solutions. The telephony industry has widely started its digital web-based convergence revolution, bringing phenomenal new possibilities of services, applications and products and placing voice solutions at the heart of IT convergence.

Much more than fully mastered technological pieces, voice solutions are now outstanding tools, which bridge the gap between voice and data, empowering services and applications with unique personalisation assets and voice brand capability,  strong arguments to differentiate from competition.

Acapela's mission is to assist its partners and customers in deploying value-added services and applications, contributing with speech to ease the information delivery and personalise the content for maximal user satisfaction and optimised return on investment.

Acapela’s vision of interfaces is rooted in natural dialogue: simple, intuitive and accessible to make the most of advanced voice solutions to deliver the right information to the caller, with the most natural media, the Voice.